Frequently Asked Questions

At Monto Store, we offer a wide variety of customizable products, including t-shirts, thermoses, mugs, caps, jackets, and much more. You can choose your designs and customize them to your liking.

To place an order, simply visit our online store, select the product or products you wish to customize, choose the design and available options, and follow the checkout process until your order is complete.

Delivery times vary by location, but orders are typically processed within 3 to 7 business days. We ship throughout the United States, so you can expect your order within the estimated shipping times.

After making your purchase, you'll receive an email with the tracking number so you can track your order in real time. We ship through UPS, where you can track your order.

Currently, we only ship within the United States. However, we are working to expand our international shipping options in the future.

Once the order has been confirmed and processed, we cannot make changes to the design. We recommend carefully reviewing your order before finalizing it. If you need assistance, please contact us immediately at pedidos@montostore.com or WhatsApp: +1 (469) 984-0257

If your order arrives damaged or contains an error, please contact us immediately at +1 (469) 984-0257 or email orders@montostore.com. We'll make sure to resolve the issue quickly and to your satisfaction.

Due to the personalized nature of our products, we do not accept returns unless there is an error on our part. If you have any problems with your order, please contact us at pedidos@montostore.com and we will be happy to help you.

We are located in Carrollton, Texas at 12100 Ford Rd., Suite B374
Dallas, TX 75234. You can contact us at +1 469 984 0257 or send us an email using our contact form on our website. We'd be happy to assist you. Write to us using our contact form here.

At Monto Store, we accept several payment methods so you can shop with ease and security. You can pay with credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available through our Shopify online payment platform.

Yes, at Monto Store we periodically offer discounts and special promotions. We invite you to subscribe to our mailing list to receive exclusive offers and news about our products.